Refunds

Refund policy

We want you to receive the product described on the purchase page and be able to open every included file.

Last updated: September 21, 2026

Digital delivery

The ScamProof Family Protection Kit is a digital product delivered after payment confirmation. No physical product is shipped.

When to contact us

Please contact us within 14 days of purchase if the files are inaccessible, corrupted, duplicated, materially different from the description on the product page, or if you were charged more than once for the same order.

Technical problems

We may first try to solve an access or file problem by providing a working download, replacement file or reasonable instructions. If we cannot provide the purchased product as described, we will arrange an appropriate refund.

Change of mind

Because digital access is provided promptly, change-of-mind refunds may not always be available after the files have been accessed or downloaded where applicable law permits. Any consent or acknowledgement required by law will be presented during checkout. This does not affect cancellation, refund or consumer rights that cannot legally be waived.

How to request support or a refund

Email ndifordee@gmail.com from the address used at checkout. Include your Paddle receipt or transaction number, the purchase date and a short explanation of the problem. Do not send payment-card details.

How refunds are issued

Approved refunds are processed through Paddle to the original payment method. Bank and card-processing times can vary after a refund is approved. Taxes are handled through Paddle where applicable.

Consumer rights

This policy is in addition to Paddle's buyer terms and any mandatory rights provided by applicable consumer law. Where those rules give you stronger protection, those rules apply.

Seller contact

End The Phish
4645 Jane Street
North York, Ontario, Canada
ndifordee@gmail.com